Escalation Procedure

Escalation Procedure

GlobalConnect always seeks to respect agreed deadlines for delivery or fault correction.

If a service is not delivered according to the agreed conditions, including deadlines, the lessee may refer to the escalation procedure below.

Product Category:

Escalation Procedure Operations

 

 

First Level

OMC (Operation and Maintenance Center)

+45 77 30 31 88 /
+49 4029997099

 OMC@globalconnect.dk

Second Level

Manager on duty 

+45 25 50 72 67

omc-manager@globalconnect.dk

 

Third Level

Einar Bjørgo
Operations Manager

 +47 415 70 343

einar.bjorgo@broadnet.no

 

Fourth Level

Carsten Bryder
Head of Operations

+45 403 57 430

cbr@globalconnect.dk

Fifth Level 

Martin Lippert

CEO 

mal@globalconnect.dk

+47 400 33 413 

Escalation Procedure for Delivery 

 

Product category 

 

Datacentres 

 

First Level

Project Management

+45 77 30 29 25 

pm@globalconnect.dk

Second Level

Trine Anker Monberg

Group Manager Project Management 

+45 22 20 04 50 

+45 77 30 31 10

trine.monberg@globalconnect.dk

 

Third Level

Tore Heide Villund
VP Data Centres

+45 22 49 65 03

tore.villund@globalconnect.dk

Fourth Level

Carsten Bryder 
Head of Operations 

+45 40 35 74 30 

cbr@globalconnect.dk

 

Fifth Level

Martin Lippert
CEO

+47 400 33 413

mal@globalconnect.dk

Product category

Cloud / Outsourcing Services

 

First level

Project Management

+45 77 30 29 25

pm@globalconnect.dk

Second level

Trine Anker Monberg

Group Manager, Project Management

+45 22 20 04 50 

+45 77 30 31 10 

trine.monberg@globalconnect.dk

Third level

Johnny Viborg
Group Manager, Outsourcing Services

+45 21 69 01 56

johnny.viborg@globalconnect.dk

Fourth level

Martin Lippert
CEO

+47 400 33 413 

mal@globalconnect.dk

 

Product Category 

 

Third Level Network 

First Level 

Project Management 

+45 77 30 29 25 

pm@globalconnect.dk

Second Level 

Trine Anker Monberg 

Group Manager, Project Management 

+45 22 20 04 50 

+45 77 30 31 10 

trine.monberg@globalconnect.dk

Third Level 

Mette Slesvig 

VP, Networks 

+45 22 60 16 91 

mette.slesvig@globalconnect.dk 

Fourth Level 

Martin Lippert 

CEO 

+47 400 33 413 

mal@globalconnect.dk 

Escalation Procedure 

 

Contract Management and Billing 

 

First Level 

Contract Management 

cm@globalconnect.dk 

+45 77 30 29 97 

Second Level 

Martin Hinrichsen 

Group Manager 

+45 41 76 27 32 

martin.hinrichsen@globalconnect.dk

Third Level 

Jacob Kjær 

CFO 

+47 404 35 240 

jkr@globalconnect.dk 

Fourth Level 

Martin Lippert 

CEO 

+47 400 33 413 

mal@globalconnect.dk